No light - no laser

My super GF just stop working

No laser and no light in the tube

I did proof grade test with on medium DB with default and custom parameter above 1
Clean the lenses and mirror
Light off from the tube

Hello @jlberrebi,

I see that you’ve also emailed us about this issue and I’ve just sent a response to you there. To avoid duplicate communication, I’m going to close this thread and will continue working with you over email.