No me deja cortar. por que esta centrando

I already took those steps and I have been trying for two days, cleaning the computer completely without being able to solve it, I have seen that several users are experiencing the same thing, and I do not know if it is because of the new update that they launched this year. I do not know what I think. My business is stopped because my GF does not work. How can I solve it as soon as possible?
sorry for the google translator

Here’s where to start:

Ya di esos pasos y he estado intentando durante dos días, limpiando la computadora por completo sin poder resolverla, he visto que varios usuarios están experimentando lo mismo, y no sé si es debido a la nueva actualización. que lanzaron este año. No sé lo que pienso. Mi negocio está parado porque mi novia no funciona. ¿Cómo puedo solucionarlo lo antes posible?
lo siento por el traductor de google

There are more steps there than cleaning. If that didn’t work, then it is almost certainly a wi-fi problem. Did you try setting up a wi-fi hotspot on your cell phone?

I’m so sorry you hit a snag.

The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

  2. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

  3. Close the lid.

  4. Turn your unit back on and wait for it to calibrate.

Let me know how it goes!

Still Stuck in scanning, we tried to connect it to a cellphone but it didnt connect

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we send you a new part. I’ll be in touch via email to sort out the details. I’m so sorry for the trouble!