Thank you @eflyguy and @geek2nurse for jumping in to help!
@hinesfamily, I took a look at the logs for your unit and the issues you’re seeing might actually be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
- Turn off your unit.
- Open the lid.
- Using both hands, gently roll the laser arm to the front of the unit.
- There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
- If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
- If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.
If everything is connected properly, it’s likely that the black cable on the lid has a problem. I can send you a replacement for that cable, along with some instructions on how to replace it so we can get you back to printing as quickly as possible.
If a new lid cable is needed, then I will move our correspondence over to email as I’ll need to confirm some personal information.
Please let me know what you find and I’ll follow up with next steps. Thank you!