Hi. I received my GF pro a few days ago, and was so happy to start printing !
The box was not in perfect condition when it arrived (dirty, scratches and all handles missing) but all was OK inside.
So I unboxed, installed an air extractor and dedicated power plug next to the best place in a large basement room, well ventilated and with constant 21°C temperature, on a steady table.
I removed the shipping anchors and orange tape, connected the head, and exhaust hose. Plugged in the wall outlet with the provided cable and flipped the switch. Everything OK.
When I started the set-up, I could see the the GF wireless network appear on my mac and I connected to it. The bubbles in the tube… and a little pop ! Power went off, the lights & network disappeared, no arm moves, nothing. Tube seems intact. I could read a message on the mac saying something like “cooling alert”.
I tried to unplug, waited for cooling down, pressed the dead button for 10 seconds many times, waited again a full day, changed the power cable and source, checked the interlock, tried again and again but nothing. No power, no lights, no move.
As I am in Paris (France), sending it back is very bad news. Huge delay for my professional projects, and a risk that I would need to pay 1650 USD again for custom taxes if Glowforge sends me a new one.
Is there anything else I can do ?