No Red Laser Beam

I do not get the red laser beam checking for material height or automatic focus when I print. The head moves to the material, the white light goes on, but I never see a red beam?

it is just a small dot, and very easy to miss on some materials.

I think they’ve sped up the process also. It’s pretty much just a blip now. It used to stay on significantly longer than it does now.

I have watched for it very closely on black materials, white materials and various woods. Never see it. I started looking for it when Snapmarks failed for me and caused the head to crash into the side rails.

Are you looking for the red dot during the Snapping process, or just during regular processing?

Regular processing. Since my print head crashes the rails during attempted use of Snapmarks, I don’t use Snapmarks.

I ask because I see them more regularly when I am using the Snapmarks - the gantry seems to move a little slower.

I actually had to test it just now on the regular prep…it does fire, but it does it immediately upon reaching position, so for items towards the back of the bed, I can’t get to the machine quick enough to see it. It does fire though. Just saw it on a front print, by hanging my head down at about eye level and looking underneath the head.

My material is positioned right under the camera. As soon as I click print I hang over the lid of my forge and wait for the head to move into position. No red dot. The head moves to the correct place on the bed to look for the material, but try as I might, I can not see any dot. I’ve looked with my room lights off, using masked proofgrade materials, the Johnson Plastics black faux leather, purpleheart and paduak woods and unmasked draftboard. No dot.

To see it, you have to look underneath the head. You can look from the side, with your head down slightly above the level of the material, and look on the material. It’s a very quick flash.

Otherwise, the body of the head hides it from above view.

Thanks for letting us know about this. I’m looking into this now, and I’ll update this thread as soon as I have more information.

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.