No reply in emails, need to talk to someone urgently please

UPS has lost my glowforge shipment, need to speak to someone please about what to do about this.

They have chat service from (I believe) 10am-2pm Pacific, but generally answer emails in just a few hours. You should have received an instantaneous auto-response. If you did not, then check your spam folder and add to your whitelist in your email.

They’ll get you sorted!


I live in the UK and the chat option doesn’t seem to allow live chat. Just keep getting asked to send a request and someone will get back to me.
I emailed 24 hours ago but no response. Very distressing situation with no answers thus far :frowning:

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Oh no! I’m so sorry your Glowforge went missing during delivery! I’ve just sent you an email with the next steps, so I’m going to close this topic.