The issue here is generally that support does not process the shipments or label creation, it’s done at a different location. Unfortunately they tend to respond when they have some information to provide. I know it prob does not help with the delay of information, but if you have not already I would sign up for FedEx and UPS delivery manager services. Both will notify you right away when a shipping label is created to your address. This will generally come well before support notifies you of the tracking information.
Make sure you check spam folder also.That happened to me couple of times. In my experience though they have been super quick to help. They even helped without responding once and just sent me what I needed.
I’m so sorry we haven’t been able to ship your Glowforge yet. I’m working with our team to get your Glowforge out to you as soon as possible. I’ve just sent you an email as well, so I’m going to close this topic.