So two days ago GF determined that my machine needs to be returned for repairs.
I’m waiting on them for an invoice so I can pay then they will send me a replacement. So I’m hoping someone from support will respond to this.
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It may take a few more days for them to get that invoice issued - it involves different departments in different locations. Opening new tickets (by sending new emails or posting here) actually slow down the process slightly.
I’m afraid you’ll need to be patient! In the meantime have you reboxed your 
following the instructions? Keep in mind for service you don’t want to return any of the accessories (tray, hose etc.)
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Hi there! I am terribly sorry for the delay in communication! I’ve located your email and we’re working on it there as we speak, so I’m going to close this topic.
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