Does anyone know what the “normal” turnaround time is for replacement parts? Left voicemail asking this, but no response yet. Want to know what is normal to know if I am getting frustrated for no reason. If there is a problem I would like to know.
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Slowish replies are unfortunately pretty normal.
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Wildly erratic, I’m afraid. I’ve had them on my doorstep in a few days, and I’ve had another take over a month. It depends on the part, the availability, the whims of UPS, the phase of the moon, and the number of goats you have sacrified to the Glowforge deities.
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Thanks for the info. Afraid I am not generous enough with theGlowforge dieties. I really like the machine, but get very frustrated with the “customer service”.
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