Not able to go on line. HELP

Trying to run glowforge with iPhone 8+. I see glowforge connect to glow forge both wi / fi . It stays offline.strong text

I’m so sorry you’re having trouble getting set up.

Could you please try the following steps?

  1. Power Up: Turn your Glowforge off. Then turn on your Glowforge and wait until all motion has stopped for 30 seconds.
  2. Start Wi-Fi Setup: Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
  3. Sign In: Using a Wi-Fi device like your laptop or tablet, go to setup.glowforge.com and sign in.
  4. Connect Your Glowforge to Wi-Fi: Follow the instructions at setup.glowforge.com to connect your Glowforge to Wi-Fi. If you run into trouble along the way, let us know what happened right before the issue arose.

It may help to take a look at our Wi-Fi troubleshooter as well. If you run into any other trouble, please let us know.

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.