Not cutting all the way through my project

I just went to do my first project. I used one of the plywood boards that came with my glowforge. It cut through some of it but didn’t cut through completely for anything to punch out. One piece cut through and fell out but the rest of my project didn’t cut through. I put ANOTHER piece of sample wood that the machine came with in the machine. This time I used the medium draftboard and nothing cut out at al. I even used the pass by x 2 on each. How do I fix this? I’ve had my machine for 2 weeks.

Your first project should be the Gift of Good measure on medium draftboard with Proofgrade settings. Make sure the board is held flat to the honeycomb tray. If it doesn’t cut through entirely, note the time and date of the failed print and contact Glowforge support with pictures of the failed prihnt.

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Oh no, I’m sorry to hear you’ve run into a snag!

Echoing what @geek2nurse said, there are several things that need to be checked if the laser doesn’t cleanly cut through the material. We’ve discovered that photos don’t always come through well in emails, so I’ve included several links that will take you to reference instructions and photos. Please turn off your Glowforge and check the following:

Once all these things have been checked, please perform the following test print.

  • Print the Gift of Good Measure on Proofgrade material, using Proofgrade settings.

  • When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.

Check the completed print:

  • If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and attach these photos to your reply.
  • If the Gift of Good Measure cuts successfully, please try another print of the design you experienced the issue with, and let us know the results.

Let us know how it goes!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email