Not cutting all the way through proofgrade medium draftboard

[jdude]

I am not getting a full cut through medium draftboard.
The focus lense arrow is pointed up.

Cut depth is approximately 1.65 mm.

[jdude]

Material thickness is 3.38 mm.

Lense cleanliness

[jdude]

Focus lense

Bottom lense

[jdude]

Mirror hole

[jdude]

Mirror, small dot found. The dot will not wipe off. Picture of dot under microscope

[jdude]

Bed level

[jdude]

[jdude]

Camera

[jdude]

Lense

[ben1]

Have you checked that you are using the correct settings? It really looks to me like the settings are too low for the material, as if they are for a material that takes less energy to cut through.

[jbmanning5]

Just wanted to say great job on the pictures for the support folks!

[jdude]

I had it use the default values for medium draftboard.

[jdude]

Thank you!

[jdude]

bump

[Brian.Glowforge]

Hi @jdude, thank you for providing us with all of these great photos! We sent you a follow-up over email, have you been able to check the status of that?

[jdude]

Hi! I didn’t see the prior email, it may have been accidentally deleted. What would be the next steps in troubleshooting?