Not cutting all the way through

Community Support
1

So, the other day I was using my laser and it was okay. Today, i am trying to cut harry potter like I normally cut and settings speed 150, full power on PG cut. Normally 1-2 pass i’m okay.

I am using same settings, i tried on nonproofgrade material and proofgrade material and still not cutting all the way through after 2 pass— twice.

I cleaned the lens everything. The material is flat everything.

I don’t think i’m doing something wrong cus it was just working the other day.

Also before I start cutting, the machine wouldnt run away, it would say cooling down first.

Please advice! Thanks

2

There are 5 places to clean - so just double checking you followed all the steps here: https://glowforge.com/support/topic/cleaning-service-and-moving/cleaning (depending on what you cut your amount of build-up can be significantly more)

What is the temperature in your house - and if you’re venting, what’s the temp outside?

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I just normally cut 1/8 wood. Inside it’s 70s outside it was hot so I decided to stop using it cus I thought it could be the problem.

Then again right now it’s 70s, it’s night time

I honestly dont know what to do. I am trying to cut right now, i am doing 2 pass and hoping it would cut all the way through

4

Just always have to ask after someone cleans the lenses, did you check to make sure the lens was put back in correctly? I’ve done it wrong a time or two.

4 Likes
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@glowgirl I’m so sorry your prints didn’t turn out as expected.

Thank you for taking the time to do some initial troubleshooting. Can I have you check a few more things as well? If you see a step you’ve already done, just let me know that you skipped it.

Please send photos of all your cleaned optical components, with special attention to any damage you might find:

  • Both windows
    • The printer head window, on the left hand side of the printer head
    • The laser window on the inside left of the Glowforge
  • The printer head lens
    • Both sides of the lens, top and bottom
  • The 45 degree mirror inside the printer head
  • The bottom of the printer head
    704×709 221 KB

Once we have those pictures, we’ll follow up with next steps.

Thank you in advance!

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It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.