So by “troubleshooting steps” I mean all the steps listed on the glowforge support page.
Removed, cleaned, reinstalled lens
Cleaned lens to left of carriage
Unplugged, restarted machine
Signed in and out of website
Attempted gift of good measure on proof grade dtaftboard
I have done all the above steps 5 or 6 times.
Tried several different files, multiple different types of wood and several different settings
I have even tried max power and 2 passes with no luck
I just went through all the steps again and now can get it to “mostly” cut through in “most” places. Still not consistently cutting all the way through on anything but proofgrade dtaftboard.