Not cutting through on PG materials

[kathan]

No problem!

Here are the photos we requested in our email.

Please send photos of all your cleaned optical components, with special attention to any damage you might find:

• Both windows
  • The printer head window, on the left hand side of the printer head
    
  • The laser window on the inside left of the Glowforge
    
• The printer head lens
  • Both sides of the lens, top and bottom
    
• The mirror inside the printer head
  
• The bottom of the printer head
  
  

Once we have those pictures, we’ll follow up with next steps.

[Firemead]

[Firemead]

Only possible damage found was a loosely tacked ribbon on the head, fixed.

[Firemead]

Can I cut some things with double pass while I wait?

[Firemead]

Hello…
recleaning allowed me to make one clean cut, subsequent cuts have been just as bad as before. How can I trust the machine with hardwoods if this keeps happening?

[Firemead]

Last cut pictured above was PG med Draftboard
All PG setting and ran at 2:00 pm Alaska time zone.

[Firemead]

I have been contacted through e-mail, and will be doing a warranty replacement. Thank you for the forum members support, especially deirdrebeth for all of the help and for being there for me through this process.

[kathan]

I am so sorry for my delayed response!

I see that we are working on this in email so I am going to close this thread. If you have any other questions please feel free to start a new thread or email us at support@glowforge.com

Happy Holidays!