Not cutting through on PG materials

No problem!

Here are the photos we requested in our email.

Please send photos of all your cleaned optical components, with special attention to any damage you might find:

  • Both windows
    • The printer head window, on the left hand side of the printer head
    • The laser window on the inside left of the Glowforge
  • The printer head lens
    • Both sides of the lens, top and bottom
  • The mirror inside the printer head
  • The bottom of the printer head

Once we have those pictures, we’ll follow up with next steps.

Only possible damage found was a loosely tacked ribbon on the head, fixed.

Can I cut some things with double pass while I wait?

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recleaning allowed me to make one clean cut, subsequent cuts have been just as bad as before. How can I trust the machine with hardwoods if this keeps happening?

Last cut pictured above was PG med Draftboard
All PG setting and ran at 2:00 pm Alaska time zone.

I have been contacted through e-mail, and will be doing a warranty replacement. Thank you for the forum members support, especially deirdrebeth for all of the help and for being there for me through this process.

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I am so sorry for my delayed response!

I see that we are working on this in email so I am going to close this thread. If you have any other questions please feel free to start a new thread or email us at

Happy Holidays!