Not cutting through proof grade materials with designs from the catalog

You have to buy the cleaner from Amazon or another vendor. Glowforge doesn’t sell it.

Thanks for the update, and I hope your daughter made a full recovery! For fan cleaning, you’ll need to obtain a can of 3M Novec Electronic Degreaser, which you can purchase from Amazon or Digikey.

That page will walk you through the cleaning process. A brief summary:

  1. Turn off and unplug your unit and move it outside. Make sure it’s in a location where it has power and Wi-Fi

  2. Using the fan maintenance page, you’ll be able to turn the fan on

  3. Following all manufacturer’s safety instructions from 3M, spray the degreaser into the fan while it’s running for approximately 5 - 10 seconds, or until the fan is clean.

  4. When you’re done cleaning, turn off your unit to stop the fan, and return it to its usual home. You should now see considerably better performance from your exhaust fan!

Please let us know if this helps with your cut through results!

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It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.

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