Hi Glowforge Support team,
I have seen many posts in different facebook GF user groups where people are having the same problem with their printer not cutting all the way through. We all hear the same “solutions”…make sure your board is flat, make sure all mirrors, lens and optics are clean, crumb tray is clean and free of debris in dimples. All of this has been done with no resolve to the problem.
My Plus was cutting at 170/full as my hot spot (and even 90% success cutting at 190/full) on 1/4 Columbian plywood and cutting like butter at 172/full with solid and clear acrylic.
I am now having problems off and on and having to slow down the cut speed in increments, now I am down to 155/full and not cutting through in many places.
Again, same material, same artworks, same setings, just not cutting through.
Why are so many of us GF owners having sooooo many issues. We are all in the same boat with the same problem. WHY?
I knoew the next step will be to send in pictures of areas cleaned, then pictures of the gift of good measure front and back, then it will go to private emails for correspondance.
Why is this? Why not share the problem and hopefully solution with ALL of us.
Please help us fix the not cutting through problem, it is a busy time of year for all of us.