Like others I’m having an issue not being able to cut thru medium draftboard. I have made sure I was cutting not in another process.
I cleaned all lenses and mirror twice with no performance change
I have ensured the material is flat
I started having the issue when I finished up cutting acrylic, the last cut did not go all the way thru. I assumed it was dirty, since machine is new and had about 25 hrs of use.
I have not tested yet if I have an issue to the right or left of the machine, at work, on break, will test more when I get home
Any other suggestions?