this is the first time ive ever had this problem, but i cant print and its frustrating and i cant do anything about it. if it wont calibrate then it will start to scan and then it quits and goes off line. and then start calibrating. please help
I had that problem just today. Normally I just let it do its thing and I do something else, but today it started making horrid noises that I thought was coming from outside as they were both loud and I had not heard those sounds from the Glowforge before. I shut off the machine and went hunting for some obstruction removing the crumb tray and everything and not finding one, but cleaning with hand cleaner as I went. After all that I pushed the gantry and head back to the start position and turned the machine back on. It went to putting the head under the camera and a few moves and was ready and fine.
Pretty much the same problem here. I can’t do anything with it. I’m shutting it off and trying again tomorrow. It’s very frustrating.
I’m so sorry you’re having trouble. I extracted the logs to investigate the problem you reported, and it looks like you might be having Wi-Fi issues.
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
1. Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
2. Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
If the trouble continues, could you please try the following?
If you have a smartphone that can create a Wi-Fi Hotspot, let’s see if that works better.
- Instruct your phone to create a Wi-Fi hotspot (search the internet for instructions specific to your phone)
- Place your phone on top of the right glass panel of the unit
- Hold down the Glowforge unit’s button for 10 seconds until it glows teal
- Go to app.glowforge.com/setup on your laptop or desktop
- Follow the instructions on screen
- Try a few prints, and take note of whether your Glowforge remains online more reliably
- Let us know how it goes
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thank you for your amazing help. its amazing how GF can check out everyone system via the internet. you guys are the real MVP
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I’m glad you resolved it! I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!