Not loading, calibrating none stop, wont stop scanning


#1

this is the first time ive ever had this problem, but i cant print and its frustrating and i cant do anything about it. if it wont calibrate then it will start to scan and then it quits and goes off line. and then start calibrating. please help


#2

I had that problem just today. Normally I just let it do its thing and I do something else, but today it started making horrid noises that I thought was coming from outside as they were both loud and I had not heard those sounds from the Glowforge before. I shut off the machine and went hunting for some obstruction removing the crumb tray and everything and not finding one, but cleaning with hand cleaner as I went. After all that I pushed the gantry and head back to the start position and turned the machine back on. It went to putting the head under the camera and a few moves and was ready and fine.


#3

Pretty much the same problem here. I can’t do anything with it. I’m shutting it off and trying again tomorrow. It’s very frustrating.


#4

I’m so sorry you’re having trouble. I extracted the logs to investigate the problem you reported, and it looks like you might be having Wi-Fi issues.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

1. Improve the signal path between your Glowforge and your Wi-Fi access point

Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:

  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

2. Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

If the trouble continues, could you please try the following?

If you have a smartphone that can create a Wi-Fi Hotspot, let’s see if that works better.

  • Instruct your phone to create a Wi-Fi hotspot (search the internet for instructions specific to your phone)
  • Place your phone on top of the right glass panel of the unit
  • Hold down the Glowforge unit’s button for 10 seconds until it glows teal
  • Go to app.glowforge.com/setup on your laptop or desktop
  • Follow the instructions on screen
  • Try a few prints, and take note of whether your Glowforge remains online more reliably
  • Let us know how it goes

#5

thank you for your amazing help. its amazing how GF can check out everyone system via the internet. you guys are the real MVP


#6

I’m glad you resolved it! I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!


#7