Not showing up on the screen

Thank you for your patience @mckinley5317

I’ve been working with our engineers to investigate this problem, and we’re having trouble reproducing the problem.

As you pointed out, restarting the browser should resolve the issue when it occurs.

The next time it happens, could you share the steps you were taking and the details of what you were doing just before it happens, as well as the time and date when you saw it?

Thanks,

Yes I will, thank you.

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.