Not taking picture

My poor Tomoe (Glowforge) keeps telling me it is not taking a picture. I have followed the steps. Looks like connections are connected & did the WiFi reboot etc. It does seem to pull together at times & will cut. Is there anything else I can do? I have some items due, of course :weary::weary::cry:

Oh no, Iā€™m sorry to hear about the trouble.

I see we worked with you over the phone earlier today, and are taking care of you there.

To simplify our communication, Iā€™m going to close this post.

Should you have any additional questions or concerns, please reach out to us on your email request!