My poor Tomoe (Glowforge) keeps telling me it is not taking a picture. I have followed the steps. Looks like connections are connected & did the WiFi reboot etc. It does seem to pull together at times & will cut. Is there anything else I can do? I have some items due, of course 
Oh no, Iām sorry to hear about the trouble.
I see we worked with you over the phone earlier today, and are taking care of you there.
To simplify our communication, Iām going to close this post.
Should you have any additional questions or concerns, please reach out to us on your email request!