I came back from a long weekend. Tried to get into the app and it will not let me in on chrome. I am logged in but goes to https://glowforge.com/no_glowforge. However it works fine in explorer but this is not my browser of choice.
Huh. That’s weird! I just tried on Chrome and it opens just fine for me! Maybe you need to update Chrome or reinstall it?
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I’m sorry that you’ve run into trouble when using the app. Thanks for letting us know. We need a bit more information to investigate. While using Chrom on your computer, please do the following:
- Go to https://www.whatismybrowser.com/
- Click the link underneath “Share my system info with tech support”
- Copy the highlighted link
- Reply to this, and paste in the link provided
This will help us understand the circumstances around your error so we can work on it for you. Thank you!
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It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.