Nothing is consistent from left to right - and it wont cut through a banana


I am following the obvious logic – seeing it explained makes it intuitive…and also follows that I need to send the entire contraption back – not just the printer head – thanks….this should be a fun ordeal – guess there went the Christmas season - appreciate everyone’s advice

Hi @terry1. Thank you for getting back to us with the requested photos of the optical parts from your Glowforge. Unfortunately, it looks like we will need to replace the printer. For this process, we will need to move this to email. I just sent out an email now for next steps and will go ahead and close this thread to avoid any potential confusion or miscommunication. Thank you!

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