Last week I was in the middle of a project and all of a sudden I got an open lid error. I looked through all of the forum chats, support information and reached out to all of the Glowforge Facebook groups I am a part of. While working with support I sent images of all five of the connector clips for the lid as well as the front cover and everything seemed to be in working order. Part of the instructions said that if this doesn’t work that it might be an issue with the black lid cable.
I immediately ordered one even before I was confirmed to do so. I installed it today and I still have the lid open error. The lights are on and support said everything looked to be seated through the pictures I sent.
Then all of a sudden it was determined it was an issue with my laser tube, even though I was not asked a single question about the laser tube, and I needed a new unit. My machine has less than 20-30 hours on it because it was suppose to be part of a mobile STEM trailer for our area schools but because of covid we haven’t been able to send our trailer yet. I was simply trying to learn how to operate it so I could help students at the schools.
They said they would send me a refurbished unit for the price it would take to fix the laser tube, $295, $200 in shipping and tax on both the machine and shipping. I’ve never seen tax applied to the cost of shipping. I am also very worried about exchanging my basically new machine with less than 20-30 hours for a refurbished unit where I am not sure what was the original issue.
Does anyone else have ideas to troubleshoot the open lid error? I’m not sure why a laser tube they have asked nothing about or asked for any pictures of would result in an open lid error so is it appropriate to charge me the cost of a laser tube for a refurbished unit? We are a nonprofit and $500+ to replace a machine that has hardly been used is not in our budget. PLEASE HELP!