Hi I have the open lid error since last wed (9/25/19). I contact support through and email and was asked to check my machine, which I did and responded back. I received on additional email saying it was probably a black cable issue and they would mail me one. I emailed my address and have heard nothing since that was 9/27. I have sent several emails trying to find out when the cable will be sent. I use the machine for business and have been down way to long. Is there anyway to get a status?