"Open Lid" When Closed

I am getting an error of open lid when the unit is closed.
Yesterday it stopped working the camera wouldn’t refresh and was stuck on calibrating. Tried rebooting everything, reconnecting, restarting routers, using different ones, turn on and off all the things, check the clips.

Now the next morning the I get the open lid even when closed. Was hoping it would be magically fixed the next day but alas. This is terrible because I was suppose to have another 15 awards done for today, and I don’t think it will happen.

I’ve gotten the lid open error when the front drop down panel wasn’t quite closed…you have to close that one first before closing the lid. Check that to make sure that there isn’t some little bit of debris keeping it slightly propped open.

Other than that, support will be able to look at your machine logs and see if there is something going on with the cables.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.