Orange Foam Missing from Printer Head

Am preparing the Glowforge for a warranty return.

I don’ have the orange styrofoam that fits into the printer head. Can use an alternative piece?
Can I just put the printer head in a ziplock bag use an alternative protector?

Pickup is scheduled with UPS and the guy is coming soon. Please let me know ASAP.

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Some units didn’t come with that foam. Don’t worry about it. I returned a unit without. A Pre-Release unit.


The orange Styrofoam you can skip.

The important thing is the head be placed properly in the Rear Foam Block as in this photo:


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.