Thank you for reaching out. Yes, it comes loose when I engrave. I struggled through and ended up having some of the production in two stages. I would be able to engrave 1/2 of the 12 x 20 and then the belt would come loose. So I did not lose too much material I reworked a cut template in AI and did the cutting over the engraved material that I left in the machine. It was a bit daunting…but, I am used to regrouping. I owned a 50,000 sQ. ft. Manufacturing plant that manufactured shopping bags, boxes and gift wrap so I am pretty familiar w/production staging.
To answer your question…yes, the belt comes loose when I engrave.
The balance of my project has been cut only so I am going to be able to finish on time.
I have commitments on the machine until after Sept 15 so I can’t give it up quite yet…but, do you think I should send it back to the factory for a replacement part? From my observation the little tab that clicks into the printer head is not secure at all.
I must rave about your machine however. It is making me look really good. HA.