I last used the forge on March 4th. Today I turned it on and got an orange light for the first time. It is a pro model and the AC was set to 78. I’ve since lowered the AC to 70 and still can’t get it started.
It has been a couple of hours and several restarts. The exhaust fan is spinning and the pump is pumping. I checked the cable on the print head.
Suggestion: It would be helpful if we could monitor things like temp and fan data. If we could see a failing component we could focus on that instead of waving a dead chicken around and imploring the spirits to heal the forge.
The condition persisted throughout the weekend. The forge hasn’t been moved or disconnected since it was installed so it should not be any lose cables. I have check the ones that might get hung up on anything and all is good. The fan on the lens head is working as is the exhaust fan.
There are 3 ways now: Forum, Email, and online chat via the support site. Just be aware that using multiple methods opens multiple support tickets for them to wade through, which I’m sure has some effect on response time, but I wouldn’t blame you too much for trying the chat method, since the dead chicken didn’t work and we haven’t been able to get you back in operation!
I apologize for the delay in our reply. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.