We spent time over the past month going through this in detail, and tracked down the specific email to a particular type of link that requests a meeting with our team. That link looks like one of these:
Here’s one example of where it can be found:
It also appears in social media, in some of our live videos for prospective customers, etc. We verified that those lists do not have customer emails on them unless the customer submitted their email through a form like that.
The most obvious culprit is that you submitted your email because the link was missing context, and it wasn’t clear that this was a sales meeting. We’re going to look through our copy to make sure it’s more clear.
It’s also possible there was some sort of glitch that affected a small number of people - but we haven’t seen any evidence of that yet.
So we’ll keep our eyes peeled for any other cases like yours where someone who’s a customer got sent a pre-purchase email that they weren’t expecting.
Thank you for the feedback to help us improve!