I received an email from Glowforge on 1/28 indicating our Air Filter (from our order in 2018) is ready to ship. I filled out the form to confirm that we still wanted the filter (and provided the reservation code) on the same day, 1/28.
And then… crickets.
No confirmation notice, no other communication from Glowforge, no communication from a shipping company / freight forwarder / etc. If the Air Filter is truly ready to ship, six days without any communication regarding shipment or delivery of the filter is concerning.
A quick scan of the forum suggests others have had similar problems.
When will our Air Filter ship?