Overheated Glowforge Pro won't reset and run

I was using my GF Pro last night to cut some black acrylic when it stopped working and said it was “cooling”. We opened it up and set a fan by it to help the cooling process and tried power cycling it. We are back trying to get it up working today and it still won’t run. The icon says it is cooling. The button is orange. We have checked the exhaust fan and all air intakes - it is in our home elevated on a ventilated shelf - AC has the house at 72 degrees - it exhausts out a window that we keep closed to keep the house at a good temp unless we are running the machine.

How do we get this baby back up and running?

Try disconnecting and re-seating the ribbon cable to the print head. That has sometimes been associated with this issue.

Tried that just now to no avail. :frowning:

I’m sorry that you ran into trouble with your Glowforge. I see you already emailed us about this and I’ve sent you some next steps there, so I’m going to close this topic.