Package returned- need help!

Hi There, I only got 1 out of 3 packages delivered and the other got returned to sender. I don’t have my crumb tray, power cord… I’m sending Facebook messages, emails and got no reply since Friday. Can someone please help me to get my package?? There is any phone number I can call?

Posting here opens a support ticket, as does sending an email.

Facebook is not an official support channel. They do not offer phone support.

Support will have to contact the company that ships machines to find out what happened, then they will get back to you - by email, and close this discussion.

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In the meantime if you have a spare computer power cord it should have the same end and you can use the machine until the other parcel shows up.


Yes, Xbox cable worked and just got back from HD with vent hose. will look for ways to cut without the tray. I’m determined to make it work today! Lol


Very easy without the tray. You can do it :+1:

Hi Giselle, I see you emailed us about this and we’re working on it there, so I’m going to close this topic.