Passthrough Not Working

I recently was engraving song lyrics using the passthrough option. Got done with the first phase and it wouldn’t get out of the cooling down phase. I got frustrated and shut the unit off. I have tried starting a completely new cut using the passthrough using the same project, but when I press start it tells me to manually align it (nothing to align since I started over) or cancel print. When I cancel print and try it again it does the same thing. Tried doing a different project with the passthrough and I slid the wood forward when prompted and it would never align anything back up. Never had any issues with the passthrough before this.

I’m sorry for the trouble when using Pro Passthrough. I see that you’ve emailed us about this, and I’ve sent you some information and next steps there, so I’m going to close this thread and we’ll continue to assist you via email.