Paying for premium but not getting free files

I’ve been paying for premium but when I go to the catalog it still wants to charge me for files. Anybody have a fix for this?

If you’re logged in it should change the price to zero. If not, you’ve opened a support ticket by posting here, so they’ll be along soon to get you fixed up. :slight_smile:

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Are you in the Free with Premium section of the catalog?

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I’m logged in and in the free section. It’s shown free in the past and I verified my membership so I’m stumped.

I’m so sorry you’ve run into trouble using your subscription.

I’ve made some changes on my end and you should be able to download the free designs the next time you visit Please let me know if it still hasn’t shown up and I’ll be happy to work on next steps with you.