Placing / Cancelling Store Orders


#1

I placed an order for some Proofgrade materials in the store last week. As soon as I placed the order, I realized that I’d made a mistake and went to cancel the order. Only… there’s no option for that. I immediately emailed Support to cancel the order so I could place a new one. They got back to me AFTER I received my order (8 days later) only to tell me that there is no way to cancel orders once placed.

This is a standard e-commerce feature and is unacceptable. People make mistakes and need to be able to cancel orders. Now, I have a box of wood that I spent a lot of money on and have no use for.

So, beware! If you’re going to place an order, double check it before submitting it because, apparently, there’s no going back!


#2

Thank you for letting us know about this. We’re committed to responding promptly to inquiries and failed to do that here. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.


#3