Plastic disc on printer head metal plate broken

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#1

Got my glowforge yesterday and after my 3rd print, this broke. :frowning: It was finishing the print and going back to starting position and it “spit” that part out onto the tray.

I’m hoping there is a quick and easy fix. So disappointing!


#2

Oh, man. That sucks.

“Good” news is it’s been seen before and the resolution there was to simply send out new parts and user instruction. I hope it’s that easy for you as well!


#3

Nylon wheels are tough, this has to relate to how they are being handled on the way to us. But yes, as @Tom_A said, quick fix, they will just need to get the parts out to you.


#4

Here’s the relevant post:


#5

I’m so sorry that this happened! Thanks for letting us know.

I see you already emailed us about this and we’re working on it there.


#6