Please help! Carriage and laser are not moving

It is like it’s not connected somewhere. It is turned on and it goes to move to start centering. You here a click like when it moves but it never moves (the laser/carriage)

Don’t know what to do. Have cleaned everything, and done troubleshooting.

We are at a loss :disappointed:

Support will have to look at the machine’s logs to determine the issue. It’s helpful if you could give the time, date and time zone of the occurrence to help them zero in on the problem. not crucial, but helpful.
Do your best to contain the burning inspiration, until support can square you away. :grimacing:

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we are experiencing the exact same problem. I’ve cleaned everything. It was working, then I went out for 2 hours. came back and not it doesn’t calibrate. It is stuck there. It clicks, and sounds like the belt tries to move but nothing happens. it sucks.

I’m so sorry to hear you are still having trouble. We are going to continue working on this through email, so I’m going to close this thread.