SO I seem to be having a problem with my glow forge and I need some help. Not sure if Im the only one getting this problem but I need it fix asap. I was printing some items on my GF earlier and I wasn’t having any problems. It went into overheat mode right when the printing was done. Now it seems every time I set something to print I hit the magic button it revs up then turns off. The yellow light turns on then it shuts off. I get a error message on my computer stating that printing has been stopped. I messaged support and they told me that it seems to be overheated. since then I moved into my living room when my house is always climate controlled at 70 degree C and still I have the same problem. I have a few projects that’s time sensitive and Im desperate to fix this issue asap.
Assuming you mean 70 degrees F… Can you turn the AC down at all? It’s possible that it did overheat where it was and hasn’t had time to cool down. You can also try aiming a fan inside with the cover open to try to circulate the air a bit.
What model do you have?
One of the things that you might want to check, particularly since you developed the problem suddenly, is to check that the exhaust flow is good and there isn’t a buildup on the grid in back of the fan. (Remove the hose to check, and if it looks clogged, clean it out with a vacuum and a brush.) That can cause overheating. Check the intake too on the right side at the bottom…make sure it’s not blocked.
One thing that bit me with those symptoms was that the place where the cable attaches to the head was just a bit wonky and thus the information also iffy. There have been several occasions where making sure that the connection is clean and solid has solved those rather confusing symptoms.
I’m so sorry for the trouble.
I see we’ve already emailed you our standard cooling troubleshooting.
If you are still running into trouble, please let us know the following so that we can investigate further:
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A description of the things you tried and what happened
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If possible, place a thermometer next to your Glowforge on the right hand side and measure the temperature there; if not, estimate the room temperature
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The date and time (including time zone) when you had the problem
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Take a picture of the exhaust hose behind your Glowforge that includes the part where it connects to your Glowforge, and the part where it exits the room
so I did all the steps that was asked and everything seemed ok by temperature standards. when I placed into my living room I actually waited like a hour and my GF prints like a charm thanks a lot for all your help
I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!