my next door neighbor is a UPS pilot. They are super busy at our Hub.
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One thing that can help to cut down on Supportās workload is not opening duplicate tickets that have to be resolved. So if youāve already emailed them, donāt post here in Problems and Support. If you just want the communityās sympathy (and I promise we have plenty of that, but less so for people who come in swinging and wanting to fight), then post over in āEverything Elseā instead. 
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They didnāt use expedited delivery. Iām only comparing with others who also ordered the Basic model. AND Glowforge has admitted that this is a shipping error. So, no need to even debate this topic. And I would really like Glowforge to follow up on MY shipment. I believe a whole week of orders were missed. (I am assuming here from dates others are reporting) I get that there was a mistake. I am wanting them to correct the issue. Send me my shipment. Make this right. Customer Service 101.
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Sorry, I thought this was the correct place to report my issue. And i do not want to swing or fight. I just want them to ship my order.
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Ok, cool. It sounds like youāve already been in contact with them, and Iām sure theyāre doing everything they can to take care of you.
So you know, the folks here on the forum trying to help you are not Glowforge employees, just fanatic customers. So we donāt know what they know, or what theyāve told you.
Hang tight; they will definitely see your comments here, and someone from the company will follow up with you.
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I get that there could have been a glitch with the orders. Stuff happens. They still canāt make it right until they actually have machines to ship. I can guarantee you they are scrambling behind the scenes to make that happen. Iāve had my own share of issues since I received my original GF and they have always bent over backwards to make it right as quickly as possible. Thatās why I defend them so staunchly. Hang in there. We feel your pain, I promise.
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We are working around the clock to get this sorted out and to have orders ship properly. Weāve been trying to protect everyone from any COVID-19 related issues, and havenāt always been able to do that. In this case, users from the Facebook group helped us identify an issue with our shipping system and weāre getting it resolved. Iām truly sorry for the disappointment, extra-so because itās part of your first experience with the company and itās during such a challenging time in the world.
The team here cares deeply and truly is working hard to get everyone their orders and their answers as rapidly as we can.
Since weāre working by email, Iām going to close this thread. We will keep you updated with information as quickly as we can get our hands on it!
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