Poor packaging on PG shipment

Just received a shipment of PG materials, a mix of small hardwood, regular acrylic and large (3’) acrylic that was packaged horribly. It was all put together in a huge box with a single long streamer of bubble pack “thrown in”. Everything was all jumbled around on arrival, and the packing material was bunched in one end. A true miracle that no significant damage was noted. First time I’ve had this experience. And at these prices, hopefully the last.

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Same here. Box was 7” thick, 20” wide and 30” long. There were 6 1/8”-thick 12x20 sheets of plywood inside. A few bubble packs didn’t protect much…

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Hi @r3riggins -

I’m so sorry to hear about that! I’ve passed your feedback along to the team so we can look into this further.

I’m glad the materials are in good shape, though. If you run into any other trouble, please don’t hesitate to reach us at support@glowforge.com.