Premium Designs Not Showing As Free

Hey all. I’m a Glowforge Premium member, and I just went to try to get the latest free design (the Table Hockey Game). However, the price never drops down to zero. While logged in, I added it to my cart, and proceeded all of the way to the “enter your credit card number” step of checking out, and the price never changed.

I’ve also tried logging out and logging back in again. Has anyone else encountered this issue?

Thanks!

I had the same issue and it was resolved by an email directly to support. However, there was another forum member who was able to have it fixed right here in the forum. Just hang on… :slightly_smiling_face:

Awesome, thanks! :slight_smile:

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@andy_elder I’m so sorry you ran into issues downloading the Free with Premium Designs. I’ve made a change on your account and you should be able to complete the downloads without being charged.

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