Premium Features not working

Problems and Support
#1

I have a project due and since Glowforge hasn’t got back to me yet figured I would try here.

I am trying to use the premium features. Which I need for my project… Everytime I try and purchase the premium I update my card info ( bc the card on file is not correct) and it keeps saying “card declined”

I called my bank and they said everything is good on their end that it seems to be a glowforge problem. I also did the prompts to updating subscription payments and I don’t have that option.

Any ideas on how to fix this because I am in a time crunch

1 Like
#3

Not being flip, have you tried a different card?

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#4

Yes we’ve tried 4. I even had my sister do it from her computer and use her card and all of them say “card declined” It’s been 5 days and Glowforge still has’nt written me back.

#5

I’m just wondering if I am ever going to get a reply from Glowforge or am I going to have to cancel this project. A little frustrated it’s taking this long to get a response on a solution.

#7

It’s none of your business what I do my projects for or how I use them. There’s a feature that I was using on there that I need for the project. If you don’t have a solution to how to fix the problem then keep it moving.

#9

I understand all of that. But the solution would be how to get premium to stop declining my card. What you said does not fix that issue.

#11

Again none of your business. If they offer a service and it does not work I would like a solution on how to fix that particular problem.

#12

Help is wanted. But your advice was not a solution to the problem.

#13

Finally got an email and they told me to call my bank. I told them I had already called my bank.

They told me to go to purchase history and click on “manage subscriptions” (Which I tried all of that before email. I exhausted all options before I emailed them>)

When I click on purchase history… There is no option for managing subscriptions.

Hopefully I ondt have to wait another 4 days before I get a response to something I already said I checked.

#14

You have nothing that looks like this on your screen?

unt1
unt11376×1099 339 KB

Untitled-2
Untitled-21004×1088 128 KB

That is something they will need to set up for access to then.

1 Like
#15

Are there any adblockers running?

#16

@jandldepalo I’m so sorry that you’ve run into trouble. I’m going to close this post since we are working with you over email.

#17