I have a project due and since Glowforge hasn’t got back to me yet figured I would try here.
I am trying to use the premium features. Which I need for my project… Everytime I try and purchase the premium I update my card info ( bc the card on file is not correct) and it keeps saying “card declined”
I called my bank and they said everything is good on their end that it seems to be a glowforge problem. I also did the prompts to updating subscription payments and I don’t have that option.
Any ideas on how to fix this because I am in a time crunch
Yes we’ve tried 4. I even had my sister do it from her computer and use her card and all of them say “card declined” It’s been 5 days and Glowforge still has’nt written me back.
I’m just wondering if I am ever going to get a reply from Glowforge or am I going to have to cancel this project. A little frustrated it’s taking this long to get a response on a solution.
It’s none of your business what I do my projects for or how I use them. There’s a feature that I was using on there that I need for the project. If you don’t have a solution to how to fix the problem then keep it moving.
Finally got an email and they told me to call my bank. I told them I had already called my bank.
They told me to go to purchase history and click on “manage subscriptions” (Which I tried all of that before email. I exhausted all options before I emailed them>)
When I click on purchase history… There is no option for managing subscriptions.
Hopefully I ondt have to wait another 4 days before I get a response to something I already said I checked.
