Preorder credit not appearing in GF PG materials Shop


#1

I logged in and went to the shop to order some proofgrade materials and when I hit the end of checkout I didn’t see my credit applied anywhere. My undersnding is that we were supposed to get $20/mo credit from Dec 2016 until our ship date (July 2017).


#2

I believe that they’ve integrated the existing credit totals into your billing page on your account:
https://shop.glowforge.com/settings/billing

Is that showing anything?


#3

Only the $50 catalog credit shows there. We should have had $120 or $140 credit that isn’t showing up.


#4

IIRC, some people have posted that they did not see the credit reflected until they added items to their cart. Then they saw the credit reflected as a deduction from that balance.

(I feel like I’ve worded that awkwardly, but hopefully it makes sense?)


#5

I added ~$160 worth of materials to my cart. It reflects the 10% founder’s discount but no shop credit.


#6

Was there a time limit within which the credit had to be used? Like the first 14 days or something?


#7

Not that I recall ever hearing/reading. You’ve got a ticket open now, so Support should be looking into it soon.

Sorry!


#8

I’m not sure if there’s an expiration date, but I wouldn’t think so. Wish I could say for sure, but rather than make something up, I’ll wait for @staff to give you a correct answer.

Since you posted this in problems and support, it will open up a ticket so someone from support should have a solid answer for you soon.


#9

Try hitting check out and see if it shows it there?


#10

Nope. Went so far as to hit the (half hidden) checkout button and it charged my card almost $170 :confounded:


#11

Support will fix it for sure, via refund or credit.


#12

I sent an eMail to support and they fixed my credit.


#13

I emailed Support. Haven’t heard back yet or seen them on this thread. Hmmm…


#14

Give them some time, they’ll answer.


#15

I’m so sorry. The credit should be available if you try to check out now. Please let me know if you still don’t see it.


#16

That’s great, but since I just spent more than the credit amount in the proofgrade shop, I’d rather that amount were credited back to my credit card. I’ve already made a large purchase.


#17

Thanks for your patience. I’m sorry for mistake on our end. As a result, I’ve refunded $120 to your card and applied the store credit in its place.