I wanted to follow up to see whether your recent prints have gone smoothly. I believe you shouldn’t be experiencing the same slowdown during the “Preparing your Print” step anymore. If you are, could you please let me know the date/time it happened (including time zone)? I’ll be glad to investigate further.
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We have noticed a definite increase in speed , can you tell us why this problem occurred. ?
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I’m glad to hear that! Recently, there was a brief service issue coinciding with the time of your report that our engineers were able to identify and correct. If you run into any other trouble, please start a new thread or email us at support@glowforge.com. Thanks again for your patience!