I’m fed up!
First - I buy a brand new machine from you guys and within 2 weeks it dies. Then you guys send me a refurb and I’m having nothing but issues.
Let’s see - first machine only cuts on 145 for anything so my glowforge is what the internet refers to as the “slowforge”
Second - the wheel for my belt broke somehow - I had to print a 3D piece because you guys don’t offer it. (THIS WAS RESOLVED AND YOU ARE MAILING THE PIECE)
NOW. At 150pm est time I went to turn on machine and press the button and machine started up but did not move. Then I did it again and NOTHING. I let it sit so you can view on your end. Now it’s cutting but I’m finally fed up with your company.
I can’t wait to see what kind of ride you put me thru. I see on Facebook how shady you guys treat people. I’m done with fixes for this machine. I’m under warranty and I think it’s about time. I get a new one. All these problems within the past 2 weeks. This not health for a disabled man with ptsd.
I’m sick of it!
I hope you guys really change my mind about your company today. Not tomorrow not two days from now. I don’t want to sit and go through this anymore with machine.
Kindly show your real support for us creators and ship me my replacement. I will have this one ready to go when the new one arrives.
This unit is defective. Don’t hide these facts. You guys had to Also shut off my fan error Message on your end.
So now I don’t see that message.
So Now I feel something could go wrong and that message was preventing it and a possible fire can occur with my air assist.
This one was built badly. Help and prove that I picked the right company. -