Print head

my machine GF is stuck either centering or scanning. the print head does not move when stuck centering and keeps scanning for over 5min. I have turned off, unplug the machine, computer and router. I cleaned and reset the machine still nothing. Can anyone help? thanks

Welcome to the community! :sunglasses:
The troubleshooting path you should go down first is
That link is a deep resourse for help.

If that doesn’t help, support will eventually be along, by posting here you have opened a support ticket.

1 Like

I’m sorry that you’ve run into trouble with your Glowforge. I saw that you’ve emailed us about this, and we’ve sent you some information on next steps there, so I’m going to close this thread.