my machine GF is stuck either centering or scanning. the print head does not move when stuck centering and keeps scanning for over 5min. I have turned off, unplug the machine, computer and router. I cleaned and reset the machine still nothing. Can anyone help? thanks
Welcome to the community! 
The troubleshooting path you should go down first is https://support.glowforge.com/hc/en-us/articles/360033633634-Wi-Fi
That link is a deep resourse for help.
If that doesn’t help, support will eventually be along, by posting here you have opened a support ticket.
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I’m sorry that you’ve run into trouble with your Glowforge. I saw that you’ve emailed us about this, and we’ve sent you some information on next steps there, so I’m going to close this thread.