Printer head moving but not firing

to start off, this is my second glowforge… first one wasn’t cutting well so a month after getting my replacement looks like it may have given out as well. I’ve tried things people recommended here and on the Facebook pages. my printer head is moving as if its cutting but but the laser is not firing. the tube also doesnt have any light showing like usual. I’ve checked all mirrors, nothing seems damaged, all have been cleaned. fans are clean. glowforge has been cleaned. idk what else to do. I’ve checked my settings… nothing. there seems to be no power coming. it worked well all day yesterday. and in the middle of an order, it just stopped working and didn’t cut everything through. i did a print test this morning still nothing. I’ve contacted glowforge, so far only an automated message to check mirrors and power, which ive done.

anything else I can do?

@rebeccaT I am so sorry your Glowforge printer laser is not appearing.

It looks like you sent us an email regarding this issue. I’m going to go ahead and close this forum post and follow up with you there.