Printhead Moves But Laser Doesn't Fire

My printhead is moving as it should but the laser isn’t firing.
List of things I have already completed:
Cleaned lens
cleaned all cameras
Tried the gift of good measure
Any other things I can try?

Nope, but if you note the time & timezone of the attempt to print the Gift of Good Measure, support can look at the logs. It’s likely the machine will need to be replaced or repaired.

Is it possible you accidentally have the power set to 0?


No. I’ve made that mistake before. It was my initial thought as well.

Yeah, I figured you had checked that. I’ve made that mistake myself, and always feel pretty sheepish afterwards, lol.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

Please expect a reply to your latest response shortly. I apologize for the delay.