Prints Are Not Lining Up

Community Support
1

Nothing has changed with my Glowforge except all of a sudden it’s not lining up prints and it seems like the arm that holds the tube and laser head is off… as in not perfectly straight across. I don’t understand what has happened, nothing would have occurred to change it’s position and I only use proofgrade material. None of my prints are lining up from camera and printing position on the screen, but everything is still cutting and engraving as it should… just not lined up. What could have happened? I’m worried it may not be able to be fixed and it is the middle of a busy holiday season. Please help!

2

Try this, maybe?

1 Like
3

Thank you so much for the suggestion, I did that and it is still printing off from anything on the screen. I have not gotten any error messages, but I’m wondering if there’s anything else I can do? Everything is in place and clean.

4

Have you performed the lid camera calibration? Have you checked to make sure the belt tension is uniform? Can you share a photo of what you are seeing to indicate misaligned prints?

1 Like
5

Oh no! I’m sorry you’ve hit a snag.

We’d like to have you try a few troubleshooting steps for us:

  1. Turn off your Glowforge.
  2. Check for small pieces of debris or dust.
  • Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
  • Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
  • Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
  1. Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
  2. Turn your Glowforge back on.
  3. Place the Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
  4. When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
  • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
  • Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
  1. Send us the screenshot along with the date and time of the print, and we’ll investigate.
6

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.